Refunds & Cancellation

First — which money is this about?

This page is about the subscription a shop pays Nexvora Technologies to use Halkhata.

If you ordered goods from a shop and want your money back, that is between you and that shop. We never hold that payment — a UPI payment goes straight from your app to the shop’s account, and cash never comes near us. The shop’s phone number is on its own page and on your order. Please contact them.

Try before you pay

Every new shop gets 14 days of the Pro plan free, with no card, no advance and nothing to cancel. That is deliberately the answer to “is this worth paying for” — decide during the trial and you never pay for something you did not want.

Cancelling

Tell us and we will stop the subscription. There is no notice period and no cancellation fee. Your shop keeps working until the end of the period you have already paid for.

You do not have to tell us at all if you would rather not: a subscription that is simply not renewed steps down on its own — editing stops, the shop page stays live for 30 days so customers who did nothing wrong are not turned away, and it then goes offline. Nothing is charged automatically at any point.

Refunds

We will refund a subscription payment in these cases:

• Paid twice, or paid the wrong amount. Refunded in full, and we would rather find these ourselves than wait to be asked.
• Paid, and the shop was never activated. Refunded in full.
• Halkhata was unusable for a meaningful stretch because of a fault on our side. Refunded for the days affected, or those days added to your plan — whichever you prefer.
• Paid within the last 7 days and you have changed your mind. Refunded in full, provided the trial had not already run.

Outside those, a period already begun is not refunded part-way through, because the service was there to be used for it. We will always look at a case on its facts — if something has genuinely gone wrong for your shop, tell us.

How a refund is paid

Back to the UPI ID or account the payment came from, and to no other. We aim to send it within 5 working days of agreeing it; how long it then takes to appear is up to your bank, usually another 2 to 5 working days.

Asking for one

Call or message 9804243159 with your shop name, the date of the payment and the amount. We will reply within 2 working days and tell you either way.

Contact

Nexvora Technologies, Kolkata, West Bengal, India — details on the contact page.